Your Privacy
Matters to Rentiago!

Last Updated: 8 August 2026

This Privacy Policy (“Policy”) explains how Rentiago (“Rentiago”, “we”, “us”, or “our”), which operates the website www.selfdrivecarrentalgoa.in (the “Website”), collects, uses, discloses, stores, and protects your personal data when you access or use our Website and services. We are committed to protecting your privacy in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Information Technology Act, 2000, and applicable rules in India.

By using the Website or providing your personal data to us, you consent to the practices described in this Policy. Please also read our Terms of Use, which govern your use of the Website.

1. Definitions

• “Personal Data” means any data about an individual who is identifiable by or in relation to such data, as defined under the DPDP Act.
• “Data Principal” means the individual (you) to whom the personal data relates.
• “Data Fiduciary” means Rentiago, which determines the purpose and means of processing your personal data.
• “Processing” means any operation performed on personal data, such as collection, storage, use, sharing, or erasure.
• “Service Provider” means an independent third-party car rental operator whose contact details we may share with you.

2. Information We Collect

We collect only the information necessary to connect you with relevant Service Providers and to operate the Website:

• Identity & Contact Data: your name, phone number, email address, and city, submitted through our enquiry or contact forms, by phone, or via WhatsApp.
• Enquiry Details: your preferred travel dates, vehicle type, pickup/drop location, and any message you send us.
• Technical & Usage Data: IP address, browser type, device information, pages visited, and referring URLs, collected automatically through cookies and analytics tools.

We do NOT collect or store payment card details, bank information, driving licence copies, or security deposits, because all bookings and payments are handled directly between you and the Service Provider.

3. How We Collect Information

• Directly from you when you fill out a form, call, email, or message us on WhatsApp.
• Automatically through cookies, Google Analytics, and Google Ads tags when you browse the Website.

4. Purpose & Legal Basis for Processing

Under the DPDP Act, we process your personal data based on your consent and for the following specified, lawful purposes:

• To respond to your enquiries and share the contact details of relevant Service Providers;
• To facilitate communication between you and Service Providers;
• To provide customer support and respond to your questions;
• To improve our Website, services, and user experience;
• To send you service updates and, with your explicit consent, promotional offers; and
• To comply with legal obligations and prevent fraud or misuse.

5. How We Use Your Information

Your information is used strictly for the purposes listed above. We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects on you.

6. Sharing & Disclosure of Information

We do not sell, rent, or trade your personal data. We may share your information only in the following limited circumstances:

• With Service Providers: we share your contact details and enquiry with relevant independent Service Providers so they can respond to your request, based on your consent.
• With service partners: trusted vendors who help us operate the Website (e.g., hosting, analytics), bound by confidentiality obligations.
• For legal reasons: where required by law, court order, or a lawful request by a government or regulatory authority, or to protect our rights, safety, or property.

7. Cookies & Tracking Technologies

The Website uses cookies and similar technologies, including Google Analytics and Google Ads, to understand how visitors use our site and to improve performance. Cookies are small text files stored on your device. You can control or disable cookies through your browser settings; however, some parts of the Website may not function properly without them. By continuing to use the Website, you consent to our use of cookies as described.

8. Data Security

We implement reasonable technical and organisational security safeguards, including SSL/HTTPS encryption in transit and access controls restricting data to authorised personnel only, to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required to comply with legal, accounting, or reporting obligations. When your data is no longer required, we will securely delete or anonymise it in accordance with the DPDP Act.

10. Your Rights as a Data Principal

Under the Digital Personal Data Protection Act, 2023, you have the following rights:

• Right to Access: to obtain a summary of the personal data we hold about you and how it is processed.
• Right to Correction & Updating: to request correction of inaccurate or incomplete data.
• Right to Erasure: to request deletion of your personal data where it is no longer required.
• Right to Withdraw Consent: to withdraw your consent at any time, without affecting the lawfulness of prior processing.
• Right to Grievance Redressal: to a readily available means of registering a grievance with us.
• Right to Nominate: to nominate another individual to exercise your rights in the event of death or incapacity.

To exercise any of these rights, please contact our Grievance Officer using the details in Section 15.

11. Children’s Privacy

Our Website and services are intended for individuals who are at least 18 years of age. We do not knowingly collect personal data of children without verifiable consent of a parent or lawful guardian, as required by the DPDP Act. If you believe we have inadvertently collected such data, please contact us for prompt deletion.

12. Third-Party Links

The Website may contain links to third-party websites, including those of Service Providers. This Policy does not apply to those external sites. We are not responsible for the privacy practices or content of any third-party websites, and we encourage you to review their privacy policies before providing any personal data.

13. Data Storage & Transfers

Your personal data is stored on servers that may be located in India or with reputable cloud service providers. Any transfer of personal data will be carried out in accordance with the DPDP Act and applicable law, with appropriate safeguards in place.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Policy periodically. Your continued use of the Website after changes constitutes acceptance of the revised Policy.

15. Grievance Officer & Contact

In accordance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and the rules made thereunder, you may contact our Grievance Officer for any questions, concerns, or requests regarding your personal data or this Policy:

• Name: Grievance Officer, Rentiago
• Email: help@sanctify.in
• Phone: +91 99233 52923
• Address: Zuarinagar, Goa 403726

We endeavour to acknowledge grievances within 48 hours and to resolve them within the timeframe prescribed under applicable law.